Starting in January of 2022, I joined HYPR, whose mission was to eliminate the need for passwords by leveraging smart phone secure elements to generate multifactor authentication from websites or desktop logins.

Starting with a Read.Me article repository, a jumble of Confluence articles, and an entire ZenDesk support knowledge base , I converted over 1,000 pages of articles into a GitLab, docs-as-code static Docusaurus site, saving the company tens of thousands of dollars annually and creating a broader sense of investment across the entire company. I worked with the Support team to massage the wording to make a home-grown AI search tool more efficacious, with the result of lowering the monthly ticket total for support and simultaneously empowering customers to solve their own issues. All version 9 documentation is my work, and the format and layout of their current documentation is strongly reflective of the work I did.

The main documentation site was cross-linked with a Postman REST API site, which was 4 versions out of date when I got my hands on it. I updated it with the current calls, removed deprecated calls, and combed through Jira, Confluence, and GitLab to obtain as many of the non-default response codes as I could find.